• 1. What is FamiEyes？

    FamiEyes is a parental control and monitoring app designed to enable you to monitor and manage your children's mobile devices. It offers features such as tracking social media apps, instant messaging apps, screen time data, GPS location, call logs, text messages, photos and more.

  • 2. How does FamiEyes work?

    FamiEyes gathers information by installing a main program on the target phone and then transmits this data to your account. You can monitor this data remotely through the online dashboard.

  • 3. Do I need to root the target phone before installing?

    No, there is no need to root or jailbreak the target device before accessing the monitoring service.

  • 4. Is FamiEyes safe to use?

    FamiEyes is completely free of viruses, and it employs robust encryption to protect all user data. So you can use it without any risk.

  • 5. Is FamiEyes detectable?

    After the installation process, the app icon will disappear from the monitored Android device. Additionally, the name of this application will be discreetly changed on the phone, making it hard to be found and removed from the target device.

  • 6. On which Android versions is FamiEyes available?

    FamiEyes works on Android 6.0 and higher.

  • 7. How many devices can I monitor?

    The quantity of the devices that you can monitor depends on the plan that you purchased, you can check our pricing plans and choose the best option for your needs.

  • 8. I forgot the password, what can I do?

    If you don't remember the password of your account, click "Forgot Password" in the login page and you'll receive a link to reset your password on your registered email address.

  • 9. How can I delete my FamiEyes account?

    Please log in to the member center > "Personal Information" > "Account Setting" > "Account Cancellation".

  • 1. Can I upgrade or downgrade my plan?

    Yes, you can. Just select the pricing plan you want to upgrade or downgrade after finishing purchasing.

  • 2. What if I have a repeat purchase for the same product accidentally?

    Please click Contact Us to deal with it, and we will get back to you within 48 hours.

  • 3. What if I bought a wrong product?

    If you purchase a product wrongly, please contact our customer service first to help you solve the problem.

  • 1. Can I install FamiEyes Assistant App remotely?

    You need to physically access the target device at least one time to install the FamiEyes Assistant App.

  • 2. What are the main features of FamiEyes?

    (1) Check call logs, contacts, text messages, photos, videos, browser history, installed apps, calendar and other basic files on the target device.
    (2) Track accurate GPS location of the target device in real time, check location history and Wi-Fi connection, set up geo-fence.
    (3) Monitor chats (including messages and photos) from top 15 social media apps and browsing history from 2 popular video apps.
    (4) Remotely listen to surrounding record, automatically record phone calls and app calls. Take screenshots, record phone screen and take photos remotelywith its front and rear cameras on the target device.
    Try the free demo if you want to experience all features.

  • 3. Can I track the cell phone location in real time?

    Yes, you can track the current location and location history of the target. If the location info is not updated, you can click the 'Sync" button near to the ‘Location’ to sync the latest data.

  • 4. How to update the FamiEyes Assistant App to the latest version?

    To update the FamiEyes Assistant App to the latest version, you need to uninstall the current one on the target device first. Just go to Settings > Applications> System Update Service to uninstall the app. Then restart the target device to make sure the app has been fully removed. At last, visit the download website (an.famieyes.com) on the target Android phone to download the latest version of the app.

  • 5. What if the data is not updated?

    Please make sure the target Android phone is powered on with internet connection. Also the FamiEyes Assistant App shall be active on the device. You can click the “Permissions Check” on the FamiEyes Web Dashboard to see if certain permissions are turned off. If so, you need to open them accordingly as the instruction shows. For uploading the latest data, there may be a slight delay when the network signal is weak. If the data is still not updated, please try to restart the target phone.

  • 1. Can I install FamiEyes with physical access to the target phone?

    No, you will need to physical access to the target device at first time.

  • 2. How to uninstall FamiEyes Android Tracker?

    You need to get hold the target Android phone and go to Settings > Applications> System Update Service to uninstall the app.

  • 3. Do I need to reinstall the FamiEyes Assistant App if the phone number of the target device is changed?

    No, you don’t need to reinstall the FamiEyes Assistant App in that case, however, it should be noted that those data related to the old number, such as call logs, will not be updated any more.