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Knowledge Base
FAQ
Discover the solutions to your inquiries about Family. If you can't locate the information you need here, don't hesitate to contact us for assistance.
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Contact
You can reach out to us via email at support@famieyes.com. Rest assured, we respond to all your inquiries within a span of 24 hours.
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Blog
Explore our collection of articles and blog posts focused on child safety and parental monitoring — valuable resources to ensure your children's online well-being.
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Common Questions
What is required to use FamiEyes?
- 1. One-time physical access to the target device is required to install FamiEyes.
- 2. You need to purchase a license to activate the full service.
- 3. The target Android device must have internet connection to upload data.
Can I get a refund?
- Certainly, adherence to the refund policy is required. If there is a problem with the product, please contact the customer service first.
Is FamiEyes detectable?
- No, it is undetectable. After installing the app, its icon will vanish from the monitored Android device. Additionally, FamiEyes will be discreetly renamed on the phone, enhancing the challenge of locating and uninstalling the application.
I forgot the login password, what can I do?
- If you don't remember the password of your account, click ‘Forgot Password' in the login page and you'll receive a link to reset your password on your registered email address. (If you don't receive the reset email in several minutes, please check the spam mailbox and other mailbox as well.)